Feedback management

Craft.io’s feedback management software is designed to give product teams a true home for feedback, making it easy to collect, organize, analyze, and act on insights from every stakeholder. With seamless integrations, real-time analytics, and smart automation, you’ll empower your team to make informed decisions and build products your users genuinely love, all while working more efficiently.

Feedback portal with options to collect and organize product feedback
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Craft.io feedback portal showing votes, status tags, and options to promote or connect user feedback

Customer Feedback Tools in One Central Platform

Collect, tag, and track feedback from internal or external stakeholders and focus on what to build next with informed, data-driven decisions.

Manage feedback from customers, users, and internal teams together.
Craft.io brings all your feedback sources into a single, organized system. Tag, track, and prioritize insights from every stakeholder and make feedback management collaborative and scalable.

Add feedback form in Craft.io with fields for NPS rating, feature requests, priorities, and budget input

Structured Product Feedback Collection Forms

Leverage multiple feedback forms to capture structured feedback, focusing on discovering what matters most to your users and stakeholders.

Design flexible, multi-purpose feedback forms to collect structured input at every stage of your product lifecycle. Whether it’s customer feature requests or internal suggestions, Craft.io helps you find what truly matters.

Feedback on number of votes

Connect Product Feedback to Your Roadmap

Put feedback into context and prioritize what matters most by connecting your feedback items to your features making sure your work is aligned with your customers needs.

Link every piece of feedback to product work.
Use Craft.io’s product feedback tools to prioritize what matters most. Align features with real-time customer needs by connecting requests directly to your roadmap, backlog, and strategic goals.

Start Building Better Products with Craft.io Feedback Management

Give your team a true home for feedback. Capture, organize, analyze, and act on insights with Craft.io, empowering your team to deliver exceptional user experiences and drive product success.

FAQs

What is management feedback?

Management feedback involves systematically collecting and evaluating input from both customers and team members. It helps leaders identify areas for product or process improvement and supports informed decision-making.

What is a customer feedback tool?

A customer feedback tool is software designed to gather, organize, and track feedback from users or stakeholders. It makes it easier for teams to manage suggestions, prioritize them, and turn feedback into actions.

What method is used to get customer feedback?

Common methods include online surveys, in-app feedback forms, portals, and support emails. These channels help companies capture and organize feedback for analysis.