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30 day money back guarantee
Unlimited contributors & viewers
Our team will be glad
Digital agency or software dev shop?
Use craft.io as an end-to-end product and dev platform
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Have more questions? check out our FAQ
|Unlimited Contributors & Viewers|
|Custom form feedback collection|
|Connect feedback to product features|
|Collect feedback from Intercom|
|Collect feedback from Zendesk & Salesforce|
|Permission and access management|
|Internal and external chat|
|Connect ideas into product features|
|Track and follow ideas|
|Custom branded portal (logo, URL)|
|Product persona profiles|
|Business and product goal tracking|
|Product views: Table, Kanban, Timeline|
|Product workflow management|
|Create and assign items to team members|
|Define Epics and Stories with Story mapping|
|Divide stories into lanes|
|Color code Epics and Stories|
|Personas tied to stories|
|Cloud-based backlog updated in real-time|
|Sync stories to Jira|
|Connect designs and mockups to user stories|
|Annotate requirements on top of designs|
|Structured rich text editor|
|Auto sync from editor to development tools|
|Set releases, goals, initiatives and milestones|
|Create multiple swimlanes|
|View roadmaps on a timeline|
|View roadmaps as releases|
|Export to PDF|
|Assign items to goals and initiatives|
|Braindump – private note editor||Essential||Pro||Enterprise|
|Quickly capture what’s on your mind|
|Auto-convert notes to features and stories|
|Invite team members to collaborate|
|Manage user permission levels|
|Export and share product PDFs|
|Workflow management for teams|
|@ mention colleagues|
|LiveShare all Craft.io views|
|Jira, GitHub, Gitlab, TFS, Pivotal Tracker, Trello|
|Zendesk & Salesforce|
|Dropbox, GDrive, integrations via Zapier|
|Advanced license management|
|SSO Integration and enforcement|
|Service and support||Essential||Pro||Enterprise|
|Email- and Intercom-based support|
|Dedicated onboarding for teams|
|Dedicated Customer Success Manager|
|Enterprise support SLA|
Craft is designed with multiple layers of protection, covering data transfer, encryption, network configuration, and application-level controls, all distributed across a scalable, secure infrastructure.
As a Multi-Tenant SaaS platform, we make sure the users’ data is secured and private. A user cannot see or access any of the other users’ data unless he/she is authorized to do so.
We ensure that no company can see another company’s data. This is the core of our obligation to Craft users.
Craft has a data recovery plan. Our databases are always replicated synchronously, so a quick recovery can be executed at any time. As an extra precaution, a snapshot of the databases is taken daily, to allow recovery in extreme conditions.
We offer two account options. All of our Annual plans include a 20% discount, and can be terminated at the end of each contract year. Our Monthly plans can be terminated at any time. Cancellation for Monthly plans becomes effective at the end of the current billing month.
Yes, you can switch from monthly to annual payments. Or from any type of plan to the other. If you need our help you can contact our support.
Our free trial is for the Pro plan. When you finish your trial you can decide on which plan to continue with- Essential, Pro. Or perhaps you need the Enterprise plan.
After the trial is over you can upgrade to a paid account and choose a plan that is the most suitable plan for your needs. In case there’s a gap between the end of your trial and the start of your upgraded plan, your data and integrations will remain intact unless notified otherwise.
Contributors are any team members who can view and/or comment on any unit built in craft.io (user story/epic/feature/roadmap). This might be a team member in UX/UI/R&D/Sales/CS/Management.
Product Admin is any team member who owns and manages a product or products on the platform. This could be a PM/CEO/VP Product/CPO, etc. Admins can view/add/remove Editors from using the product and can manage integrations.
Product Editor is any team member who owns and manages a product or products on the platform. This could be a PM/CEO/VP Product/CPO, etc. Editors can see who else is using the product and can view integrations, but cannot add new editors or change/add/remove integrations.
Feedback Manager is any team member who can edit and fully use the feedback manager section of Craft.io. This could be Feedback Managers, Customer Success Managers, Delivery Managers, etc.