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Essential

$39/mo
Billed  annually per user Essential package: pay for each user who has access to your Craft account.
Instead of $49 on monthly
  • Includes all the features you need to build a product:
  • Unlimited products
  • Story mapping
  • Kanban board
  • Product roadmap builder
  • Planning and prioritization engine
  • Smart requirements editor
  • CustomerVoice Inbox
  • Integrations with dev tools (Jira, Git Hub, Azure DevOps, Pivotal Tracker)

Unlimited contributors & viewers Pro package: pay for each user with editing permissions. This allows you to add an unlimited number of users with view & comment permissions, free of charge.

Pro

MOST POPULAR

$89/mo
Billed  annually per user Pro package: pay for each user with editing permissions. This allows you to add an unlimited number of users with view & comment permissions, free of charge.
Instead of $109 on monthly
  • Everything in Essential, plus:
  • Dev team users for free Invite your dev team to collaborate on Craft. They can comment and view on all the different Craft.io modules.
  • Unlimited contributors & viewers Users with permissions to only view and comment on items in Craft. These users cannot create and manage products.
  • Pay Only for Product Editors Users with permissions to create and manages products in the platform.
  • Idea portal
  • LiveShare of all Craft views
  • Integrations with CRM tools (SalesForce, Zendesk, Intercom)

Enterprise

Let’s talk

Our team will be glad
to assist

  • Everything in Pro, plus:
  • On-premise Jira integration
  • Premium onboarding service
  • Customizable ideation workflows
  • Data encryption
  • Private cloud
  • Enterprise support SLA
  • Advanced license management
  • SSO Integration and enforcement

Digital agency or software dev shop?
Use craft.io as an end-to-end product and dev platform

Contact us

Early stage startup?
Find out if you qualify for our startup package

Contact us

Have more questions? check out our FAQ

EssentialProEnterprise
ProductsUnlimitedUnlimitedUnlimited
Unlimited Contributors & Viewers

Discover

Customer VoiceEssentialProEnterprise
Custom form feedback collection
Connect feedback to product features
Collect feedback from Intercom
Collect feedback from Zendesk & Salesforce
Idea PortalEssentialProEnterprise
Permission and access management
Internal and external chat
Connect ideas into product features
Track and follow ideas
Custom branded portal (logo, URL)
Strategic insightsEssentialProEnterprise
Competitor tracking
Product persona profiles
Business and product goal tracking
Initiatives management

Plan

PrioritizeEssentialProEnterprise
Product views: Table, Kanban, Timeline
Product workflow management
Create dependencies
Custom fields
Create and assign items to team members
Prioritization scoring
Story mappingEssentialProEnterprise
Define Epics and Stories with Story mapping
Divide stories into lanes
Color code Epics and Stories
EditorEssentialProEnterprise
Personas tied to stories
Cloud-based backlog updated in real-time
Sync stories to Jira
Time management
Connect designs and mockups to user stories
Annotate requirements on top of designs
Structured rich text editor
Export PRD
Auto sync from editor to development tools
Collaborative editing

Engage

RoadmapEssentialProEnterprise
Set releases, goals, initiatives and milestones
Create multiple swimlanes
Product-line view
View roadmaps on a timeline
View roadmaps as releases
Drag-and-drop items
Export to PDF
Assign items to goals and initiatives
Roadmap LiveSharing

Additional features

Braindump – private note editorEssentialProEnterprise
Quickly capture what’s on your mind
Auto-convert notes to features and stories
CollaborationEssentialProEnterprise
Invite team members to collaborate
Manage user permission levels
Export and share product PDFs
Workflow management for teams
@ mention colleagues
Email notifications
LiveShare all Craft.io views
IntegrationsEssentialProEnterprise
Jira, GitHub, Gitlab, TFS, Pivotal Tracker, Trello
Intercom
Zendesk & Salesforce
Dropbox, GDrive, integrations via Zapier
SecurityEssentialProEnterprise
Data encryption
Private cloud
Advanced license management
SSO Integration and enforcement
Service and supportEssentialProEnterprise
Email- and Intercom-based support
Dedicated onboarding for teams
Dedicated Customer Success Manager
Enterprise support SLA

Frequently Asked Questions

Is my data secure?

Craft is designed with multiple layers of protection, covering data transfer, encryption, network configuration, and application-level controls, all distributed across a scalable, secure infrastructure.

As a Multi-Tenant SaaS platform, we make sure the users’ data is secured and private. A user cannot see or access any of the other users’ data unless he/she is authorized to do so.

We ensure that no company can see another company’s data. This is the core of our obligation to Craft users.

For companies requiring enhanced security, we also offer data storage in a Private Cloud and SAML Single-Sign-On. Message our support team or email support@craft.io to learn more.

How do you backup my data?

Craft has a data recovery plan. Our databases are always replicated synchronously, so a quick recovery can be executed at any time. As an extra precaution, a snapshot of the databases is taken daily, to allow recovery in extreme conditions.

Can I cancel my account at any time?

We offer two account options. All of our Annual plans include a 20% discount, and can be terminated at the end of each contract year. Our Monthly plans can be terminated at any time. Cancellation for Monthly plans becomes effective at the end of the current billing month.

Can I change plans after I signed up?

Yes, you can switch from monthly to annual payments. Or from any type of plan to the other. If you need our help you can contact our support.

What plan do I get with the free trial?

Our free trial is for the Pro plan. When you finish your trial you can decide on which plan to continue with- Essential, Pro. Or perhaps you need the Enterprise plan.

What happens after my trial is over?

After the trial is over you can upgrade to a paid account and choose a plan that is the most suitable plan for your needs. In case there’s a gap between the end of your trial and the start of your upgraded plan, your data and integrations will remain intact unless notified otherwise.

What are Contributors?

Contributors are any team members who can view and/or comment on any unit built in craft.io (user story/epic/feature/roadmap). This might be a team member in UX/UI/R&D/Sales/CS/Management.

What is a Product Admin?

Product Admin is any team member who owns and manages a product or products on the platform. This could be a PM/CEO/VP Product/CPO, etc. Admins can view/add/remove Editors from using the product and can manage integrations.

What is a Product Editor?

Product Editor is any team member who owns and manages a product or products on the platform. This could be a PM/CEO/VP Product/CPO, etc. Editors can see who else is using the product and can view integrations, but cannot add new editors or change/add/remove integrations.

What is a Feedback Manager?

Feedback Manager is any team member who can edit and fully use the feedback manager section of Craft.io. This could be Feedback Managers, Customer Success Managers, Delivery Managers, etc.

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