The Strategic Bridge: Why Integrating Craft.io with Jira is the Ultimate Power Move for Product Leaders
FAQ: Craft.io + Jira Integration
Does this integration support both Jira Cloud and Jira Data Center?
Yes. Craft.io is built to support the full spectrum of the Atlassian ecosystem. Whether your engineering team operates on Jira Cloud, Next-Gen projects, or self-hosted Jira Data Center/Server instances, the integration provides the same robust bidirectional syncing capabilities.
How does "Bidirectional Sync" actually work?
Bidirectional sync ensures that a change in one platform is reflected in the other. For example, if a Product Manager updates a feature description or priority score in Craft.io, that change can be pushed to the Jira ticket. Conversely, when a developer moves a story from “In Progress” to “Done” in Jira, the status and progress bars in Craft.io update automatically via webhooks.
Will integrating Craft.io mess up my existing Jira workflows?
Not at all. Craft.io is designed to sit on top of Jira as a strategic layer, not to replace it. You can map Craft.io states to your existing Jira workflow statuses (e.g., mapping “Discovery” in Craft.io to “To Do” in Jira). This allows engineers to keep their current processes while giving PMs a cleaner, more strategic view.
Can I prioritize Jira tickets within Craft.io?
This is one of the integration’s strongest features. You can import your Jira backlog into Craft.io, apply objective frameworks like RICE, WSJF, or MoSCoW, and then sync those priority scores back to Jira. This ensures the engineering team is always working on the highest-impact items.
Is my data secure?
Absolutely. Craft.io uses industry-standard encryption and secure API authentication (OAuth 2.0 or API Tokens) to connect with Jira. We do not alter your Jira security settings, and the integration respects all existing user permissions within your Atlassian environment.