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Top 8 User Experience Monitoring Solutions

User Experience (UX) is vital for the success of SaaS products. It can make the difference between a product which

Eyal Katz
|
10 mins read

User Experience (UX) is vital for the success of SaaS products. It can make the difference between a product which is used once and then forgotten and a product that becomes an essential part of a user’s workflow. By understanding the challenges of SaaS design and why UX is so important, providers can give their products the best chance for success in this competitive market. 

According to Tech Jury, 74% of users are likely to come back if it has good mobile UX. In addition, 79% of users will move on to the next solution if your objective isn’t clear, easy to use, or aligned with their aims.

This is where user experience monitoring comes in.

What is user experience monitoring?

User experience (UX) refers to a person’s feelings and attitudes about using a particular product, system, or service. Consequently, UX is a complex, multi-faceted construct that is difficult to measure.

User experience monitoring (UEM) refers to the ongoing process of measuring, managing, and improving the UX. It involves constantly collecting data about how users interact with a product or service, then using that data to make improvements.

Why should product managers prioritize user experience monitoring?

As the world becomes more and more digital, user experience (UX) is becoming an increasingly important focal point to stay competitive. A product manager’s job is to ensure that the products they are responsible for are high quality and meet the needs of their users. User experience monitoring is a crucial part of this process.

There are several reasons why UX monitoring should be a priority for product managers. First, it’s a way to consistently gather feedback from users about how they’re using the product and their needs. This feedback can be used to improve the product itself or to shape future products. Additionally, UX monitoring can help identify problems with the product before they become too big to ignore. By paying attention to user experience, product managers can head off potential issues and keep their products on the right track.

User experience monitoring can help build user trust and loyalty. When users see that their feedback is being listened to and their needs are being addressed, they are more likely to continue using the product and recommend it to others. Good UX can help a product stand out in a crowded marketplace.

Why should we use UEM? There are several reasons:

  • To improve the UX: The main purpose of UEM is to improve the UX. By constantly monitoring how users interact with a product or service, we can identify areas that need improvement and make the necessary changes.
  • To gather data about the UX: UEM provides detailed data about the UX, which can be used for further research and analysis. This data can help us understand the user experience better and make more informed decisions about how to improve it.
  • To benchmark the UX: UEM can be used to benchmark the UX of a product or service against other similar products or services. This allows us to see how our product or service stacks up against the competition and make necessary changes to improve our position.
  • To track the UX over time: UEM allows us to track the UX of a product or service over time. This information can identify trends and make long-term improvements to the user experience.

Top 8 User Experience Monitoring Solutions

Pingdom

Pingdom screenshot

Pingdom is a website performance and user experience monitoring tool. It provides valuable insights into how your website is performing and how users interact with it. Pingdom can help you improve your website’s performance and user experience by:

  • Real-time monitoring: Pingdom monitors your website in real-time, so you can quickly identify and fix any performance issues.
  • User experience monitoring: Pingdom provides detailed reports on how users interact with your website. This information can be used to improve your website’s user experience.
  • Website performance reports: Pingdom generates detailed reports on your website’s performance. This information can be used to identify and fix any performance issues.

Akamai mPulse

Akamai mPulse screenshot

Akamai mPulse is a web performance monitoring solution that offers real-time insight into the user experience on your website. It’s the perfect solution for any organization that wants to ensure a fast and responsive website for its users.

Here are some of the key features of Akamai mPulse:

  • Real-time monitoring of web performance
  • Detailed insights into user experience
  • Identification of slow-loading pages and resources
  • Ability to set up custom alerts

Craft.io

Craft.io screenshot

Craft.io is a tool that helps you track, measure, and optimize your website or app’s performance – designed for product managers by product managers. It’s easy to use and provides a wealth of features and data that can help you improve your user’s experience.

The major perks of using Craft.io are that it’s simple to use, can integrate with third-party apps for real-time data, and creates insights and visualizations.

Features include:

  • User experience monitoring: passively monitor app usage, and track user flows to identify issues and opportunities.
  • Funnel analysis: track conversions and user drop-offs at key points in your app to identify where improvements can be made.
  • Crash reporting: identify and diagnose crashes and errors in your app so you can fix them quickly.
  • Real-time analytics: see how your app is used and where users are getting stuck in real-time.
  • Heatmaps: understand how users interact with your app by visualizing their clicks, taps, and scroll behavior.
  • In-app feedback: collect feedback from users while they’re using your app so you can learn what’s working and what’s not.

Raygun

Raygun is a SaaS that helps businesses with error tracking, crash reporting, and performance monitoring needs. It can be used as a user experience monitoring tool to see how your users are experiencing your website or application. It gives you insights into how they use your site or app, their pain points, and how to improve their experience.

Here are the major features of Raygun as a UEM:

  • Ability to provide detailed information on every error, giving you the context you need to fix them quickly and prevent them from happening again.
  • Errors are automatically grouped by root cause, so you can see which ones have the biggest impact on your users.
  • You can set up custom alerts to notify you when new errors crop up or when old ones start appearing again.

New Relic Browser

New Relic Browser screenshot

New Relic Browser is a user experience monitoring tool that allows website and web application owners to see how their visitors are experiencing their site in real-time. Here are some features from the New Relic Browser:

  • Browser monitoring: New Relic Browser monitors your website’s performance from your users’ point of view. See how long each page takes to load, find bottlenecks, and get visibility into the user experience.
  • Real-time monitoring: With New Relic Browser, you can see how your website is performing in real-time. This includes page load times, Ajax requests, and other important metrics.
  • Detailed reports: New Relic Browser provides detailed reports on your website’s performance. See where bottlenecks are happening, what users are doing on your site, and how you can improve your user experience.
  • Alerts: Set up alerts so you can be notified when your website’s performance dips. This way, you can take action quickly to improve your site’s performance.

Atatus

Atatus screenshot

Atatus is a cloud-based monitoring service that offers real-time alerting and visualization of your web application’s performance. It works by instrumenting your code to collect performance data, and then sending this data to Atatus, which is processed and displayed in a user-friendly interface. Here are some features of Atatus:

  • Visualization: The Atatus dashboard provides a clear visual representation of your application’s performance, making it easy to spot trends and identify areas for improvement.
  • Code-level instrumentation: Atatus provides code-level instrumentation, to get detailed information on where and how your application is performing.
  • Open-source monitoring: Atatus is an open-source monitoring solution, so that you can customize it to your specific needs.

Dynatrace

Dynatrace screenshot

Dynatrace is a user experience monitoring tool that collects data from various sources and gives users insights into how their website or application is performing. It provides page load times, request times, browser compatibility, and other user experience metrics. Additionally, 

Dynatrace provides numerous features to help users troubleshoot and optimize their website or application, including a request profiler, session replay, and an event viewer. Here is a quick summary of major Dynatrace features:

  • A dashboard that displays user experience data in real-time
  • The ability to create custom reports
  • The ability to set alerts to notify you when user experience deteriorates
  • The ability to compare user experience data over time
  • The ability to track user experience data for specific geographical regions

Aternity

Aternity screenshot

Aternity is a user experience monitoring tool that allows businesses to identify and fix issues that impact digital user experience. It provides insights into how users interact with digital applications and websites and how those interactions can be improved. Here are some of Aternity’s core features:

  • User experience monitoring: Aternity tracks how users interact with your applications and how they feel about their experience. This information can help you improve your applications and the user experience.
  • Aternity Insights: Aternity provides insights into how users interact with your applications. This information can help you improve your applications and the user experience.
  • Aternity Dashboards: Aternity provides dashboards showing how users interact with your applications. This information can help you improve your applications and the user experience.

User experience is key to your SaaS success

User experience is critical to the success of any SaaS product. A great user experience will keep users returning, while a poor user experience will drive them away.

Integrating UEM tools into your UX monitoring can give you insights into the performance of your design and validate updates and upgrades made. Craft.io can assist you with this by giving your team the necessary tools that enable transparency and enhance collaboration. 

Customize your workspaces and reports, and align the accountability of UX effectiveness with craft.io today.

Eyal Katz